Terms and Conditions
PRICES AND PAYMENT
All prices on the website are in pound sterling and are inclusive of VAT. Prices are subject to change without notice.
Our standard delivery option uses couriers, based on item weight. You can expect to receive your order within 3-5 working days. This service is only available for addresses within the UK and Channel Islands.
Delivery is available for the next working day by special delivery or courier, based on parcel weight. Orders must be placed before 12pm to qualify for next day delivery. This service is only available for all UK mainland addresses excluding the Scottish Highlands.
Please note: working days exclude Saturdays, Sundays and Bank Holidays.
- Standard – up to 5 working days £3.50
- Express – Next day delivery £6.95
All parcels will require a signature upon delivery. Delivery timescales are indicative only. Please note we are unable to deliver to PO Box addresses.
RETURNS AND REFUNDS
Returns & Exchanges
We hope that you will be satisfied with our products. However, if for any reason you are not entirely satisfied or you wish to cancel your order, you may return any item in its original condition for a refund within 14 days from delivery. Please return your product unopened with original packaging intact and a copy of the delivery note. You will be responsible for shipping and additional postage charges.
We are unable to exchange or refund any opened or used products, and unfortunately we are unable to refund postage and packing charges.
Submission of incorrect information resulting in non-delivery will incur a re-delivery charge. This does not affect your statutory rights.
Damaged or Faulty Goods
If the products you receive are damaged or faulty, we are happy to exchange them or offer you a refund at no additional cost. Please contact us with details of the damaged or faulty item within 24 hours of receipt.
Please ensure you obtain a proof of postage when you return the products to us for reference in the unlikely event that we do not receive the returned parcel. Please email firstname.lastname@example.org to let us know you are returning or exchanging a product. We can only refund to the original credit or debit card used for the purchase.
Please return the products to the following address:
58 South Molton Street, London, W1K 5SJ, United Kingdom